Warranty
Warranty claims can take time, and given the evolving COVID-19 crisis, some manufacturers and distributors are operating under restriction conditions and severe stock shortages. We, and they appreciate your patience and understanding during this un-precedented time.
Q. What is a warranty claim?
A. A warranty claim is when a product develops a defect/error that was not present at the time of purchasing the item a claim is then raised with the manfuacturer/supplier for remedy. All claims must fall within the manfuactuers warranty guidelines and time frames. It is not a warrantable issue if a product does not perform as you expect or anticipate, this is not a manufacturing defect or fault of the product.
To make a claim for a manufacturer’s warranty, please ensure you have your original receipt (or copy) if you item was purchased instore or a copy of your online order with order number. The claim must be made within the manufacturer’s warranty period and is subject to the inspection and/or testing of the item by the manufacturer in most cases.
It is strongly recommended you register your product (where applicable) with the manufacturer after purchase, certain Manufacturers and/or Australian Distributors now require all warranty claims to be processed directly through them and NOT through the retailer. For details on these Manufacturers or Australian Distributors, please see below.
The Warranty is limited to manufacturing and materials defects. Not including damage caused by misuse or abuse, wear and tear, condensation, extreme weather, accidents, incorrect set up, damage caused by mould, insects, animals, airport or other transport damage or children. This also includes broken poles and damage caused by a jammed, snagged zipper or excessive force applied to zipper causing failure.
Postage Costs - original postage costs paid at the time of purchasing the item are not refundable for warranty claims where a refund is processed. Only the purchase price is refundable.
It is also important to note that poles (tent, swag, awning) are not covered under warranty for some suppliers. This includes damage to the product as a result of a broken pole, as this is not a manufacturing defect of the actual item.
Please see below for the specific warranty claims for nominated brands who deal with warranties directly, for all other brands please email sales@bundyoutdoors.com with details of your claim.
Click on the brand below to go to specific warranty information:
| BUSHMAN FRIDGES | DARCHE | |
| ENGEL | KATADYN | |
| LED LENSER | LEUPOLD | |
| NITECORE | SCARPA | |
| VORTEX | ||
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DARCHE – Warranty periods vary between products
Click here for DARCHE Warranty
Darche recommends registering your product as soon as possible after purchase. ALL Warranty Claims are processed by Darche. Please lodge any warranty claims directly with Darche as per their terms and conditions using the link above.
Darche warranty is limited to manufacturing and materials defects. Not including damage caused by misuse or abuse, wear and tear, condensation, extreme weather, accidents, incorrect set up, damage caused by mould, insects, animals or children. This also excludes broken poles and damage caused by a jammed, snagged zipper or excessive force applied to zipper causing failure. For the Air-Volution swags and tents, this also excludes accidental puncture or piercing of air-poles. Original postage costs incurred at the time of purchasing are not refunded.
LED LENSER – 7 Years if originally registered at time of purchase
Click here for LED LENSER Warranty
- Fill in the Warranty Form. (link above)
- Print the Warranty form and include it with your faulty product(s).
- Ship back to Zen Imports - it is strongly recommended you register your item with Australia Post, Zen Imports cannot be held responsible for items that do not arrive.
Warranty period of 2 years from the date of purchase and 7 years if you register your product online through the warranty card that comes in the packaging. The warranty is valid worldwide and legal warranty rights also apply. It covers defects in materials and workmanship. For the proper functioning of rechargeable batteries, a different warranty period of 2 years is applied.
* Excluded from these warranty periods are the K-Series products which come with a 2 year warranty period. The Lite Wallet Products will come with No Warranty.
The warranty does not apply to defects in batteries, holsters, pouches, remote switches, colour filters, imprints or surface coatings.
If you cannot find your proof of purchase DO NOT WORRY. Just send the product in and we (Zen Imports) will contact you if there are any problems.
Original postage costs incurred at the time of purchasing are not refunded.
LEATHERMAN – 25 Year Limited Warranty
Click here for LEATHERMAN Warranty
- Fill in the Warranty Form. (link above)
- Print the Warranty form and include it with your faulty product(s).
- Ship back to Zen Imports - it is strongly recommended you register your item with Australia Post, Zen Imports cannot be held responsible for items that do not arrive.
We take extraordinary measures to make sure your Leatherman product will give you many years of dependable service. If it doesn't, or the product has a defect in material or workmanship, don’t worry! We will gladly repair or replace it, at our discretion, with one of equal or greater value under our 25-year guarantee for knives and tools and a 10-year guarantee for Leatherman branded lights.
Original postage costs incurred at the time of purchasing are not refunded.
Find your nearest service agent who can help with product support, repairs and warranty claims
Click here to find your nearest BUSHMAN Service Agent
Original postage costs incurred at the time of purchasing are not refunded.
ENGEL - 5 years on MT-V Series, 3 Years on Digital Platinum Series
Find your nearest service agent who can help with product support, repairs and warranty claims - Please not the customer must contact Engel for ALL Warranty Claims.
Click here to find your nearest ENGEL Service Agent
Original postage costs incurred at the time of purchasing are not refunded.
VORTEX – VIP Warranty – Unlimited Lifetime, Transferrable
Click here to lodge a VORTEX warranty claim
VIP stands for a Very Important Promise to you, our customer. We will repair or replace your Vortex® product in the event it becomes damaged or defective— at no charge to you. If we cannot repair your product, we will replace it with a product in perfect working order of equal or better physical condition.
You see, it doesn't matter how it happened, whose fault it was or where you purchased it. If you ever have a problem, no matter the cause, we promise to take care of you. You can count on the VIP Warranty for all Vortex Optics riflescopes, prism scopes, red dots, rangefinders, binoculars, spotting scopes, tripods and monoculars.
- UNLIMITED LIFETIME WARRANTY
- FULLY TRANSFERABLE
- NO RECEIPT NEEDED
The VIP Warranty does not cover loss, theft, deliberate damage, or cosmetic damage that does not hinder the performance of the product.
Original postage costs incurred at the time of purchasing are not refunded.
Click here for how to lodge a LEUPOLD warranty claim
Leupold Lifetime Guarantee
If your Leupold riflescope, binocular, red dot or spotting scope doesn’t perform, we will repair or replace it for free - whether you're the original owner or not. You don’t need proof of ownership or a warranty card, and there’s no time limit. We do this because we believe in superior quality and craftsmanship, and we’re confident your Leupold won’t let you down.
Leupold Electronics Limited Two-Year Warranty
Leupold electronic products which include rangefinders, thermal products, and other electronic devices are warrantied against defects in materials and workmanship for two-years from the date of purchase. If the product is found to be defective, Leupold & Stevens Inc. will repair or replace it free of charge, within that two-year period. Proof of purchase may be required to verify warranty.
Warranty Exclusions
These warranties do not apply if the product has been modified, misused or has been damaged by accident, abuse, or misapplication. To ensure this doesn’t happen to you, contact Leupold Product Service before having any work or repairs done to your Leupold optics.
Original postage costs incurred at the time of purchasing are not refunded.
Please fill out Warranty form with Avanti's Australian Distributor - Sheldon and Hammond
Sheldon & Hammond Warranty Form
Original postage costs incurred at the time of purchasing are not refunded.
Please fill out Warranty form with Avanti's Australian Distributor - Sheldon and Hammond
Sheldon & Hammond Warranty Form
Original postage costs incurred at the time of purchasing are not refunded.
The Customer will need to email returns@tasco.com.au with the following details:
- Product code and description
- Explanation of fault
TASCO will provide Return Authority number for inspection and replacement if required.
Add Return Authority Number on outside of package and return to either of the below: *the customer will need to pay postage costs
TASCO SERVICE DEPARTMENT
PO Box 6176
Frenchs Forest NSW 2086
Or
TASCO SERVICE DEPARTMENT
Unit 6, 9-13 Winbourne Road
BROOKVALE NSW 2100
Original postage costs incurred at the time of purchasing are not refunded.
Standard Warranty
For its original owner, most Vanguard products are warranted to be free of defects in materials and craftsmanship with only the limitations or exclusions described in each product’s respective warranty card. Please check the product packaging for warranty information, as it varies by product. The period of validity of the Standard Limited Warranty is defined by the law in force in the country, state or region where the product is sold. Please retain your receipt as proof of purchase to repair your product under warranty.
Register Your Products to Get Extra Warranty Coverage
Vanguard is pleased to now offer a free extended warranty. Beyond the standard compulsory coverage outlined above, some Vanguard products are eligible for warranty extensions. To take advantage of the warranty extension, register your purchase.
For more information please visit VANGUARD WORLD
Original postage costs incurred at the time of purchasing are not refunded.
OSPREY - All Mighty Guarantee (*limited lifetime warranty)
Contact Osprey's Australian Distributor - Outdoor Agencies for all Customer Service and Warranty Support
Osprey Australia Customer Service
For all warranty enquires contact our Customer Service Team on sales@outdooragencies.com.au
Postal Address: PO Box 6183, Silverwater, NSW 1811, Australia
Street Address: C2/3-29 Birnie Ave, Lidcombe NSW 2141, Australia
Phone: 1300 784 266 or +61 2 8717 7300
Fax: +61 2 9645 1454
Email: sales@outdooragencies.com.au
Original postage costs incurred at the time of purchasing are not refunded. *limited warranty refers to defects of material or manufacture and does not cover misuse, neglect or abuse of item or materials, inspection and testing of the item by the Australian Distributor may be required prior to the approval of any warranty claim. Original purchase receipt is also required.
Contact Katadyn's Australian Distributor - Outdoor Agencies for all Customer Service and Warranty Support
Katadyn Australia Customer Service
For all warranty enquires contact our Customer Service Team on sales@outdooragencies.com.au
Postal Address: PO Box 6183, Silverwater, NSW 1811, Australia
Street Address: C2/3-29 Birnie Ave, Lidcombe NSW 2141, Australia
Phone: 1300 784 266 or +61 2 8717 7300
Fax: +61 2 9645 1454
Email: sales@outdooragencies.com.au
Original postage costs incurred at the time of purchasing are not refunded.
Contact Scarpa's Australian Distributor - Outdoor Agencies for all Customer Service and Warranty Support - warranty is limited to defects in manufacture for 2 years from original purchase date.
Scarpa Australia Customer Service
For all warranty enquires contact our Customer Service Team on sales@outdooragencies.com.au
Postal Address: PO Box 6183, Silverwater, NSW 1811, Australia
Street Address: C2/3-29 Birnie Ave, Lidcombe NSW 2141, Australia
Phone: 1300 784 266 or +61 2 8717 7300
Fax: +61 2 9645 1454
Email: sales@outdooragencies.com.au
Original postage costs incurred at the time of purchasing are not refunded. 2 Year limited warranty refers to defects of material or manufacture and does not cover misuse, neglect or abuse of item or materials, inspection and testing of the item by the Australian Distributor may be required prior to the approval of any warranty claim. Original purchase receipt is also required.
Clothing - 12 Months limited to workmanship and material defects.
The purchaser can contact Burke & Wills Australia directly on email: sales@outfitters.com.au or phone 03 9798 2111 where Burke and Wills will deal with the claim. Any expenses relating to the return of the products will be at the cost of the consumer unless approved otherwise.
Original postage costs incurred at the time of purchasing are not refunded.
Garrett detectors purchased from an authorised Garrett Australia Dealer are covered by Garrett’s 2-Year Repair or Replacement Warranty*
Warranty
All merchandise is covered by the manufacturer's warranty for defects in manufature or materials, unless otherwise specified - for example in the case of ex-demonstration or clearance stock. The length of warranty varies from product to product. Standard Warranty is 12-months "Back to Base". Applicable warranty can usually be found inside the packaging or box. Garrett Australia makes no additional warranties either express or implied over and above the manufacturer’s warranty.
Products that have been subject to mis-use, neglect, accidental damage or modification after receipt will not be accepted as a warranty return due to the manufacturer’s warranty being made void.
Garrett Australia does not accept responsibility for any loss or damage caused either directly, indirectly, incidentally or consequentially by products sold by the company.
Products must be returned to Garrett Australia for testing under their warranty terms and conditions prior to a Warranty Claim being approved, original purchase reciept must also be presented.
(* The Sea Hunter MKII has a 1-year warranty)